SHIPPING POLICY
At CVRGE, we want your pieces in your hands as quickly as possible. All orders ship via UPS unless otherwise noted at checkout. Delivery times may vary depending on your location and the items you’ve selected. We strive to get your order out the day it's placed.
We currently ship within the continental United States and Canada (excluding Alaska, Hawaii, Puerto Rico, and other U.S. territories). INTERNATIONAL deliveries are available! Just message us at orders@cvrgeny.com and we can set that up for you.
✨ Please allow 4–8 business days for your full order to ship depending on your location. If you're traveling to Florida, let us know & we can get your order sent directly to your destination. You can also select In-store pickup at one of our Vault Society retail locations.
EXPEDITED SHIPPING, CARRIER DELAYS & TIME-SENSITIVE ORDERS
Need it quickly? We offer expedited shipping options at checkout and always do our best to get time-sensitive orders on their way as quickly as possible.
Please note that expedited shipping refers to the shipping service selected and does not guarantee arrival by a specific personal deadline, travel date, vacation, event, or other time-sensitive occasion unless a guaranteed delivery service is expressly stated at checkout.
Once an order has been shipped on time using the service selected at checkout, carrier delays are outside of our control. Delays caused by UPS or any other shipping carriers do not qualify an order for waived return fees, complimentary return shipping, refunds outside of our standard return policy, or any exception to our return policy.
We are not responsible for missed deadlines, travel plans, vacations, events, or other time-sensitive needs due to carrier delays or shipping timelines. Customers are responsible for ordering with sufficient lead time and selecting appropriate shipping methods to meet their needs.
If your expedited shipment is delayed by the carrier, please contact us and we’ll be happy to assist with tracking the package and, when applicable, helping to file a shipping claim or request a refund with the carrier.
We strongly recommend allowing extra time when ordering for vacations, events, holidays, or other time-sensitive occasions, and we encourage all customers to plan accordingly, as our standard return policy will still apply in all cases.
